Rate Account Team Manager
Dawn joined Colliers Internationals Rating Department as a Rate Account Manager in February 2009 as part of the new Rate Account Management team in Birmingham. Dawn has a wealth of valuable knowledge and experience within the Finance Sector having spent 18 years in Local Government Finance working in Income, Banking, Debt Recovery and Training/Development fields - plus the last 10 years at Colliers dealing with every aspect of the Rate Account Management and Finance for reputable clients. Dawn has an extensive knowledge of the billing and collection of non-domestic rates which she utilises in her role to ensure she provides a comprehensive treasury management service for her clients, providing various reports including monthly funding requests and rates budgets in a timely manner to meet client expectations.
Dawn was promoted to Senior Rate Account Manager at Colliers in January 2012 followed by a further promotion to Rate Account Team Manager in November 2016.
Worked primarily on Co-operative Group Limited client portfolio managing approximately 6,000 properties within the UK dealing with every aspect of the Rate Account Management and Finance.
Promoted to Senior Rate Account Manager in January 2012.
Gained IRRV Level 3 Technician Certificate in Local Taxation and Benefits in December 2012.
Won a Rating Award at the Companies Rating Development day held in Newquay in May 2014 for Best Service Deliverance for client Co-operative Group Limited, demonstrating hard work and commitment to the Company and client.
Promoted to Rate Account Team Manager In November 2016 where alongside other duties, efficiently manage a team of 5 and also oversee the full team of 16 alongside the Associate Director.
IRRV Level 3 Technician Certificate in Local Taxation and Benefits.
NVQ: Level 2 in Accounting, Level 3 in Business Administration, Level 3 in Customer Service.
Co-operative Group Limited, Bestway Panacea Holdings Limited
I just wanted to drop you a line to say thank you for all the help you gave to Tam on Friday, for taking her out for lunch and for making her feel so welcome. She said it was really useful and she’s really pleased that you’re going to be working together to make the systems run more smoothly.
Hilary Witts, Group Valuation Manager - Co-operative Group Ltd 11/10/2012
Regarding client cost savings achieved totalling £20,053.26 for periods 2009 - 2013.
Thanks so much Dawn - a great result and it's great to hear that your perseverance paid off!
Hilary Witts, Group Valuation Manager - Co-operative Group Ltd 11/01/2013
On-going dispute 2013/14 where Co-op were summonsed for non payment of business rates however they believed the landlord was liable. Eventually after continuous perseverance, the landlord accepted liability and the costs and account for Co-op were withdrawn.
That's great news - thank you so much. A lot of hard work on your part but it has paid off!
Hilary Witts, Group Valuation Manager - Co-operative Group Ltd 20/06/2014
Fantastic result! Thank you so much. I’m delighted to hear that all of your hard work on this one has paid off.
Thank you so much for everything you have done for us this year; the team have done a great job in continuing to minimise our liability and I feel that this year, even more than in past years, you have all kept a very tightly run ship for us!
Hilary Witts BSc (Hons) FRICS, Group Valuation Manager 22/12/2015
Thanks for everything this year.
Hope you and the team have a great Christmas and New Year!!
Meredith May, Head of Property, Bestway Panacea Holdings Limited 23/12/2015