Top five best practices in Facilities Management in 2020

Workplaces have come a long way from just being cold and boring buildings to warm, collaborative spaces that encourage innovation, teamwork and inspire action.

Workplaces have come a long way from just being cold and boring buildings  to warm, collaborative spaces that encourage innovation, teamwork and inspire action. With the workspaces becoming multi -generational, clients are focusing on offering a seamless end user experience with enhanced amenities.

Facilities management has also transitioned from a service to being an integral component of CRE decision making. Over the last decade, facilities management has undergone a transformation due to socio demographic change and advancement in the fields of robotics and artificial intelligence. The year 2020 marks the beginning of a new era for facilities management as it focuses on creating a proactive, collaborative experience to boost efficiency and productivity. The following best practices in facilities management will be prevalent in 2020:

Focus on collaboration - A collaborative approach multiplies efficiency of the workforce and boosts productivity. A building design that supports collaboration is a mandate for corporate real estate. Facilities management will focus on creating a seamless experience with enhanced amenities to encourage collaboration and boost productivity.
Data analytics – Smart buildings with interconnected world of devices powered by artificial intelligence provides a huge data pool to facilities management.  An in -depth analysis of data enables FM to create better experience for the end user and take predictive measure to evade an impending crisis. The industry will be focusing heavily on deploying data analytics in its functions.
Increased adoption of CMMS- FM industry will increasingly use Centralised Maintenance Management System (CMMS) to have better control of the mundane maintenance activities. It would help organise and manage maintenance tasks, inventory, safety, and would have preventive measures. Optimising CMMS would ensure value for money, better result and cost efficiency.
Outsourcing – As facilities management becomes critical and complex, there will be growing trend of outsourcing the sophisticated services, enabling inhouse teams to focus on the core businesses for higher profitability. With the growth in commercial real estate, FM industry will see a massive growth in the outsourcing market as well.
Personalisation – With the rise of new asset classes in real estate, FM is required to tweak itself to cater to the needs of the specific industry segment. Whether it’s a student housing or a logistics facility, industry requirements would have to be addressed according to the unique requirements.

For a good service provider in facilities management, there is a plethora of growth prospects. Analysing the needs of the industry and to offer a solution to add value to businesses will hold the key to success.

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Rajesh Shetty

Managing Director | Facilities Management - India


Been in the Facility Management Industry for over 16 years, instrumental in setting up the FM businness for Johnson Controls in India in 1999. Following that, was heading an Indian FM Company, wherein among the many credentials, notable one was of setting up of an international office for supporting the FM business of a Global Bank. Been with Colliers International since 2008 and actively involved in expanding the FM business across India both organically and inorganically.
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