Key Account and Operations Manager | Serbia
Ilija is responsible for expanding relationships with existing clients and developing relationships with new clients by implementing his knowledge and experience in a manner which builds upon Colliers standards, unifies the valuable knowledge of all team members and identifies opportunities for fresher approaches to meeting and managing clients’ needs. Ilija works with an extremely professional and dedicated team of highly experienced and motivated experts who are market leaders and responsible for adding value and delivering best solutions to all clients and market participants.
Ilija joined Colliers International in August of 2014 in the Valuation and Advisory Services (VAS) department. During his time with the VAS team, Ilija was responsible for carrying out comprehensive and detailed valuation and advisory reports for commercial and residential properties, covering the markets of Serbia, Montenegro, and Macedonia. By always acting as a true partner and advisor to clients, surpassing real estate appraisals and consultancy, Ilija is best known for exceeding client expectations and providing a high level of service excellence.
In 2019, for his dedication, professional maturity and great impact in contribution, Ilija was promoted to Key Account and Operations Manager, now handling the company’s key accounts and operations. He now ensures stable and structured performance according to the Colliers’ values as a main focus for the company’s economic growth and performance.
For creating such consistent memorable experiences by exceeding expectations through initiative, creativity and personal attention towards our partners, Ilija received the award for Best Client Services Professional in 2018.
BSc in Economics, University of Essex
Ilija has gained excellent interpersonal and communicational skills refined through international exposure by living and studying in different European and North American countries. Besides studying in the United Kingdom, Ilija has resided in Russia and Cyprus. He is also a Canadian citizen but has decided to stay and work in Serbia for the foreseeable future.
Zorica has joined Colliers International office Nis in March 2010 as a Real Estate Consultant specializing in the temporary residence procedure for foreign nationals seconded to Serbia. This is a new part of the property management service line in Colliers International, therefore Zorica's experience is very important for the further development of Colliers' PM services in Nis.
Even prior to her employment with Colliers, Zorica had established long term cooperation with local authorities as well as with the clients such as Philip Morris expatriate emploees, in order to ensure business partnership necessary for timely processing of all relevant requests and procedures.
Vladan Karanfilov is a part of Colliers International, on a position of Associate within Real Estate Management Services.
Vladan is involved in managing residential properties as well as cooperating in a professional manner with most reputable clients. Vladan performs daily in order to provide the client a better quality of service, in terms of maintaining the facility, administrative duties, processing payable-receivable accounts and also responding to all client inquiries and other general requests.
Prior to joining Colliers International, Vladan has been working for architectural bureau “UrbanPro” in Belgrade, where he was involved in many complex projects. Some of his responsibilities were to design the best architectural solutions, prepare technical documentation, and also exercising supervision on the construction site.
During his studies, Vladan worked part-time for architectural bureau “GS architects” in Zambia. Part of his activities was the preparation of technical drawings and 3D models in order to improve presentation quality.
Milica joined Colliers in 2019. She currently serves as a Junior Associate for Colliers based in Belgrade.
Milica has a vast experience handling quality control matters in the databases. Her current responsibilities include organizing property maintenance: assistance in daily communication with, preparing and analyzing documentation for, as well as develop and maintain trusting relationships with clients, property owners, tenants, vendors, and subcontractors.
She is highly resourceful, proactive, and has surprising knowledge of the processes and procedures involved in the sensitivity and special requirements of the clients. Milica is also well versed in the implementation of thematic and topological controls, as well as writing comprehensive technical reports on the realization of the works making her a great asset to the Colliers team.