Colliers International | Experts | Elena Rozanova
Elena Rozanova

Elena Rozanova

Business Development and Customer Experience Director | Property

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About

Professional Summary

Ms. Rozanova is the business development and customer experience director for Colliers Property Management Services in Russia.  In this capacity, she has responsibility for Business Development and Marketing of the department, as well as she is acting as a connector between Russian and abroad offices in terms of discovering, analyzing and implementing Colliers' best practices and innovative ideas. Elena has over 10 years of experience in the Commercial Real Estate sector with notable strengths in marketing, customer experience, design, team leadership, and project management. Prior to joining Colliers in 2017, Elena was the Managing director of the Russian branch of UK design consultancy working with numerous developers around CEE, CIS and MENA regions. Previously she was also part of teams in such companies as JLL and DTZ (Donaldsons division).

Currently, Elena is working on implementing customer experience practices into the everyday work of the Property Management department. 

Accomplishments

As Managing Director for Air Design, Elena was responsible for business development, clients' management, and operations. She has established strong contacts with both Russian and international development companies generating over 40% of companies total turnover. As part of Colliers Property Management team in Moscow, Elena is now implementing new tools to help Clients improve customer retention and satisfaction as well as increase cross-selling and up-selling.

Education

Kharkiv National University - Master of Sociology

Kharkiv National University - Bachelor of English language and literature

Central St. Martins - Service design short course

Memberships & Involvements

ICSC since 2005

ICSC Russian Liaison Committee since 2014

CXPA since 2019

Services

Service Lines
Real Estate Management Services
Property Types
Office, Retail
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