During the first 10 years of my career I worked in several management positions for different employers, among which Sony Netherlands (Facility Manager) and the Ministry of the Interior and Kingdom Relations (Head of Accommodation ). In 1998 I made the switch to consultancy and went to work as Sr. Project Manager & MT-member for Rietmeijer Facility Planning BV (now part of CBRE) and later on similar for Metafoor Vastgoed BV, which focussed on local government.
In 2004 I started my own consultancy Kissels Management. As self-employed entrepreneur he supported many clients with as main tasks consultancy, project- and interim management in the field of operational contracting, office accommodation and facilities related issues.
From 2009 - 2014 I worked at Strukton Worksphere as operational manager/ Sr. consultant for nearly 5 years. I was responsible for the tactical and strategical operations of Total Facility Management projects and Public-Private Partnership (PPP) projects. In January 2014 I joined AOS, now Colliers International Corporate Solutions, as Sr. Consultant Facility Management
During my employement within Colliers I worked for several relations, like AkzoNobel, Unity Media, Essent, Randstad, Hema and last year Eigen Haard and Feyenoord. Projects that differ from 2 months up to 2 years.
My focus is Facility Management (FM) related topics on a tactical and strategical level. Optimalisation of FM organisations, sourcing, proces- and or contractmanagement. With almost 30 years of workexperience I regard myself as a proffesional sparringpartner for board and senior management.
An other focuspoint concerns FM Benchmarking, in which Colliers International is the Dutch market leader. Together with my collegues within the Facility Management department we annualy benchmark up to 100+ locations/ buildings. I host and guide individual benchmarks, but also groups on a yearly bases.
Looking back on 2019, one of my foundest results was the optimalisation proces of the FM organisation within Feyenoord Stadium, which I did in collaboration with a junior consultant. The strategy, planning and execution resulted in achieving all the initially set goals. The client told me, that he and his team hated and cursed me during the proces, but looking back he acknowledged the necessity of my approach and perseverance. We needed this and are very thankfull for your advise and support. A compliment I will cherish.
Bachelor Degree Facility Management
General Management & Performance Evaluation Communication
Effectivity in personal consultancy.
Memberships & Involvements
Member of FMN (Facility Management Nederland)
Regarding Consultancy ; AkzoNobel, Essent, Hema, Falck, Eigen Haard, Unity Media, Swift, Alliantie, RHDHV and Randstad
Regarding FM Benchmarking; 2017 - 2019; APG, ASR, FrieslandCampina, Siemens, IBM, Randstad, Zeelandia, Boskalis, Centric, Rabobank, ABNAMRO, ING, Achmea, NN and Aegon
Head of Facility Management Consultancy
I am Head of the Facility Management Consultancy Department and working for clients in the Netherlands and EMEA. I advice clients on a range of Facility Management and Real Estate topics, including benchmarking, setting up facility services, outsourcing, strategic FM, customer satisfaction, sustainability and circularity.
Sharmayne van Keulen
I just started at Colliers International as junior consultant for the Facility Management Consultancy department.
Here I will focus on benchmarking based on facility costs, quality of service, customer satisfaction and sustainability.
In 2014, I started in the industry at a company responsible for the technical real estate from the Rabobank.
Senior Consultant Facility Management with broad knowledge of FM Benchmarks (performance benchmark of costs, service level, client satisfaction and sustainability), Outsourcing en FMIS-consultancy.
I specialize in the field of collecting, validating, structuring and visualising data. Benchmarking facility management performance of organisations on costs, and quality of service is a good example of working on data. Dashboards on client satisfaction survey results, workplace occupancy measurements and asset sustainability scores are just a few other examples of last years deliverables. Tools for data visualisation are Excel and PowerBI.
Before, I worked for over 10 years in designing and implementing IWMS, focussing on service management tools that link the facility management department with their clients.