Vice President, Workplace Advisory
I believe in the “power of place” and know how the workplace can be an incredible strategic asset when aligned with business objectives, culture and the people of an organization. I have spent my entire career exploring the “future of work” globally and understanding the implications of emerging disruptors stemming from new technologies and workforce. The workplace landscape continues to rapidly change as we strive to create environments that support “how we work best.” Successful companies now think about the workplace as an integrated set of actions and designs that together create a productive and engaging employee experience. I combine my passion – workplace strategy – and 25 years’ global experience to help leading organizations understand the impact the workplace can have on their overall business strategy. My expertise lies in workplace strategy, research, design and transformational change. By aligning workplace and business strategy, I have seen first-hand companies realize a workplace that fosters collaboration, innovation and sparks creativity.
The profession of a Workplace Strategist is emerging, and for more than a decade, I have been actively involved (globally) in creating two Workplace Communities of Practices. In 2012, I co-founded “Workplace Evolutionaries (WE),” a vibrant community within the International Facility Management Association (IFMA). Today, I serve as Global Chair of WE, comprised of 1,500+ members globally and growing. I frequently speak at industry events across the world and have co-authored the IFMA Foundation best-selling book “Work on the Move” in 2011, which is used extensively by IFMA members and associated academic institutions. In 2016, we co-authored a new version, “Work on the Move 2.” In 2014, I was honored to receive the prestigious International Associate Award for my contributions within IFMA. In 2017, I was awarded the IFMA Global Chair Citation from the Chairman of the Board for the impact the Workplace Evolutionaries has had on IFMA and the profession.
I was a founding leader of the CoreNet Workplace Community of Practice, the CoreNet Chapter Chair for New Zealand, and served as an Advisory Board Member for New Ways of Working and the New Zealand Green Building Council.
I am also an active member of the Executive Women in Corporate Real Estate and speak at numerous workplace and human capital conferences globally.
Prior to joining Colliers International, I led global development for e-Work.com, helping organizations prepare their workforces for “new ways of working” using highly interactive e-learning. I was also the director of Ideation, a workplace consultancy and research group within Haworth Inc.; and vice president of the Strategic Business Group within Herman Miller Inc., supporting organizational workplace transformation.
- BS, Design, Utah State University (ASID accredidated)
- Numerous ongoing educational courses specific to Organizational Design, Change Management, Positive Psychology and Well-Being
Memberships & Involvements
- Global Chair, Workplace Evolutionaries, IFMA
- Chicago Workplace Evolutionaries Hub
- CoreNet Global
- Future Workplace
- Work Design Magazine
- Society of Human Resources
Senior Vice President, Workplace Advisory
As Executive Managing Director of Workplace Innovation, Corporate Solutions | Americas, Keith leads Colliers’ expertise in this rapidly evolving field, helping our clients use the workplace as a competitive advantage to advance their business objectives through innovative and insightful workplace solutions.
Additionally, Keith brings more than 30 years of experience to Colliers International, including his previous role as Senior Director, Global Workplace Innovation at Johnson & Johnson. There he was responsible for program design and deployment of a set of new workplace principles for J&J’s global office portfolio of 60 million square feet and more than 900 locations.
Head of Client Experience | Executive Vice President, Occupier Services | Global
Denver - Downtown
I am focused on ensuring Colliers' Occupier Services clients receive best-in-class service delivery reinforced by a mindset of continuous improvement. My responsibilities include: account growth, setting direction on account strategy & innovation initiatives with an emphasis on maximizing service excellence, regular strategic engagement with clients, executive sponsor of our program to develop our account executives and directors and ongoing leadership of Technology and Consulting Services in the Americas.
Global Occupier Services Outsourced Account Leadership Executive Oversight & Governance for Outsourced Account Solutions for Tech Sector Clients Footprint & Real Estate Portfolio Planning
Business Intelligence Platform & KPI Development
M&A Integration Roadmaps & Operational Playbooks
CRE Organizational Effectiveness & Design
Capital Planning & Forecasting
CEO, Occupier Services | Global
Scott Nelson is CEO, Occupier Services | Global at Colliers International and is responsible for global strategy and leadership of the Occupier Services business unit. Occupier Services makes up the platform of tools and talent that supports our clients directly and through transaction advisory professionals leading Occupier client relationships. These engagements include tenant representation and project management assignments, multi-market accounts, to Corporate Solutions outsourcing. Occupier Services includes service lines such as Account Management, Client Experience, Consulting, Technology Services (including our Colliers360 technology), Lease Administration, Transaction Management and Project Management. Occupier Services is directly accountable for the major client engagements based in all regions of Americas, EMEA and APAC.
Senior Vice President, Portfolio Strategy
Over the course of his consulting career, Ron Zappile has focused on delivering high quality portfolio and workplace optimization plans for corporate and institutional clients. His professional experience encompasses the financial services, pharmaceutical and industrial sectors. During his career, Ron has developed expertise in portfolio strategy, footprint optimization, mergers and acquisitions consolidations, KPI and metrics implementations, and financial planning.