Fall 2020 Healthcare Services Report

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The Rise of Telehealth: Issues and Implications

The rapid growth and adoption of telehealth has been put into even sharper focus by the COVID-19 pandemic. Colliers' Fall 2020 Healthcare Services Report defines telehealth and its various applications, looks at its expansion and potential and considers the issues and challenges facing operators looking to implement and grow telehealth services. Finally, we address the implications of telehealth for healthcare real estate.

Since the start of the pandemic, there has been a four-fold increase in the share of patients scheduling online appointments, and virtual visits are projected to reach one billion in 2020 alone. Post-COVID, while telehealth usage will remain prevalent, we also anticipate a "bounce back" in office visits as clients regain their comfort with traveling to in-person care.


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Fall 2020 Healthcare Services Report

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Shawn Janus

National Director, Healthcare Services

Chicago - Downtown

As National Director | Healthcare for the USA, Shawn's focus is to cultivate a strong, value-driven platform in the healthcare space, allowing Colliers to raise the bar in delivering innovative and successful solutions to our healthcare clients.  

Shawn brings more than 30 years of commercial real estate experience, including more than 20 years dedicated to the healthcare real estate sector.  He has held senior positions as both principal and advisor.  Shawn's clients have included health systems, hospitals, physician groups and third party owners/developers.  He prides himself on understanding the drivers of the healthcare industry, and applying that knowledge to help clients develop real estate strategies which support their vision and achieve their goals.  

Prior to joining Colliers, Shawn served at Caddis Healthcare Real Estate as Managing Director, where he was responsible for new business development and executive leadership of healthcare real estate projects throughout the Midwestern U.S.  Previously, he served in leadership positions at Pacific Medical Buildings, JLL, and Lillibridge.  During his tenure as Managing Director, Healthcare Solutions for JLL, Shawn was responsible for the strategy, business plan and organizational structure of the firm's healthcare practice.

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Stephen Newbold

Director of National Office Research

Washington, DC

Stephen has over 30 years of Commercial Real Estate (CRE) Research experience gained in both the U.S. and U.K.  He has an expert knowledge of many CRE markets across the U.S. Having worked with brokerage firms, asset managers and data providers he has a broad spectrum of experience and is adept in forecasting, analysis and strategy. Prior to joining Colliers, Stephen was a Research Director with CoStar based in Washington D.C. His career history also includes eight years as Director of U.S. Office Research with Deutsche Asset Management and six years as Head of Research with Newmark Knight Frank in London, U.K.

At Colliers, Stephen is responsible for all aspects of U.S. National Office research including authoring quarterly reports, press interviews and multi-market analysis. He works closely with multiple Colliers' business lines including Office Services, Capital Markets, Healthcare, Law Firm Services, Life Sciences, Property Management and Occupier Services. He’s a frequent author of blogs and thought leadership pieces as well as giving presentations to clients and industry groups.

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