Sharmayne van Keulen
Consultant Facility Management
I just started at Colliers International as junior consultant for the Facility Management Consultancy department.
Here I will focus on benchmarking based on facility costs, quality of service, customer satisfaction and sustainability.
In 2014, I started in the industry at a company responsible for the technical real estate from the Rabobank.
During my university I've had several interships at UNIT 4, Hago, Eneco and Philips.
At Philips I've done research for Philips Real Estate how they can professionalize the relationship with the customers and improve their services. Extensive research has led to an improved set 'key success factors' to build up and maintain a good relationship within Philips Real Estate. Those key success factors are integrated in a tool, well known as 'The Relationship Challenge'.
2010-2014 Bachelor degree (BBA) in Facility Management and Honours Degree at Rotterdam University.
Senior Consultant Facility Management en Workplace Innovation. Ruime ervaring in FM Benchmarks (performance benchmark van kosten, service level, tevredenheid en duurzaamheid), en het ontwikkelen van werkplek concepten
Head of Facility Management Consultancy
Binnen Colliers ben ik verantwoordelijk voor de afdeling Facility Management Consultancy en werk ik voor klanten in Nederland en EMEA. Ik adviseer mijn klanten op uiteenlopende facilitaire en huisvestingsvraagstukken, zoals inrichting van de facilitaire dienstverlening, begeleiding van uitbestedingstrajecten, inrichting van de facilitaire organisatie, benchmarks, hospitality, klanttevredenheid, duurzaamheid en circulariteit.
I specialize in the field of benchmarking facility management costs, seeking improvement in cost control, quality of service, client satisfaction and sustainability.
Furthermore I work on dashboards for KPI performance management, a dashboard for monitoring the success (or failure) of NWOW projects, etc.
Before, I worked for over 10 years in designing and implementing IWMS, focussing on service management tools that link the facility management department with their clients.