I specialize in the field of benchmarking facility management costs, seeking improvement in cost control, quality of service, client satisfaction and sustainability.
Furthermore I work on dashboards for KPI performance management, a dashboard for monitoring the success (or failure) of NWOW projects, etc.
Before, I worked for over 10 years in designing and implementing IWMS, focussing on service management tools that link the facility management department with their clients.
Facility benchmarks for corporates and governmental agencies in the Netherlands and throughout Europe, ranging from offices, universities to production sites.
Translation of user demands to functional descriptions for software developers to obtain robust and flexible information systems. This applies to Collier tools like the benchmarking tool and the multigeneration tool for workplace cosulting and to customer IWMS systems, e.g. Unilever room reservation tool and the EPO CAFM system.
Computer Science, Information Systems at the Technical University of Eindhoven, the Netherlands.
Akzo Nobel, Philips, Deloitte, Dutch universities, Dutch city councils